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Kerena Marchant

Kerena Marchant and her dog Skipper

11     In Great Britain, one person in five has a significant hearing loss. Sadly, surviving
2 in a hearing world can sometimes be a very difficult experience. 'Sitting on the stairs with
3 the front door open isn't the usual way to await visitors,' says 28-year-old Kerena
4 Marchant, who has been deaf since childhood. 'But when you can't hear the doorbell,
5 there isn't much choice.'
26     But now Kerena enjoys hard-won independence and a more exciting job with
7 BBC TV in London. How is this possible?
38     Kerena's freedom came with a small, alert, shaggy-haired dog called Skipper who
9 wakes her when the alarm clock rings, draws her attention to the doorbell and telephone,
10 and warns her of unexpected dangers like burglars or fire alarms.
411     When Kerena first mentioned the idea of having a hearing dog to her colleagues,
12 they thought she was joking. However, once she had the support of the BBC doctor, the
13 personnel officer and the department manager, everyone was very supportive. Now, four
14 years later, Skipper has his own staff pass and travels round the country with Kerena.
515     Unfortunately, Kerena finds that many people, particularly taxi drivers and security
16 guards, do not always recognise the orange collar used for hearing dogs. Even if there are
17 notices saying 'Guide Dogs Accepted', Kerena generally has to wave her identification
18 papers in front of them before they will allow her in.
619     Kerena's deafness wasn't discovered until she went to primary school. The teacher
20 contacted her mother after the first week to complain that Kerena behaved badly because
21 she would not join in during the 'free expression' class. It was then that the doctor
22 discovered her handicap.
723     Learning to deal with it and to speak clearly was hard work for Kerena. 'Although
24 life was no bed of roses in a normal school, it did mean I was surrounded by hearing
25 people who constantly corrected my speech and commented on my voice,' explains
26 Kerena, who is always grateful when her colleagues occasionally correct her
27 pronunciation.
828     Kerena has no difficulty whatsoever understanding Skipper's messages. 'If it's the
29 doorbell, he rushes to the door. When the kettle in the kitchen boils, his signal is one paw
30 on my knee followed by a sprint into the kitchen.'
931     When they are entirely alone, Skipper often acts on his own initiative, such as the
32 time a car alarm went off in the street and Skipper kept leading Kerena to the door and
33 going out into the road. But Skipper's most surprising initiative was introducing Kerena
34 to her boyfriend, Tony. 'I was at a large meeting in London when suddenly Skipper went
35 over to shake paws with a stranger, then came back and led me to Tony. Obviously he
36 thinks there 's somebody worth meeting, I thought!'
1037     'Skipper is certainly a dog with a mind of his own,' says Kerena, laughing. 'The
38 first time I went away on holiday without him he stayed with my parents. They got really
39 worried when he ignored the telephone and doorbell and were concerned that he might
40 forget all his training. But I guess he simply decided to take a holiday, too, because he
41 was his usual helpful self the moment I got back.'
 
     from 'Woman's Own', May 14, 1990